Fastest way to reach us: support@tradevo.co — a human reads every message.
No. You choose the connected Paper account, symbol, side, quantity, limit price, and duration. Each order and cancellation requires its own short-lived review and explicit confirmation.
No. You connect through SnapTrade's secure portal. Tradevo stores an encrypted SnapTrade user secret and processes the account and order data needed to provide the feature, but it does not receive your brokerage password.
Only eligible Paper accounts are available in the protected pilot. SnapTrade approved Tradevo's production client, but live-account routing stays locked until Tradevo completes production conformance for each enabled brokerage path.
Disconnect a brokerage under Broker connections, or delete the SnapTrade profile to request removal of all SnapTrade connections and delete Tradevo's encrypted local user secret.
Your broker is the authoritative source. Verify the account, positions, and working orders there; cancel or flatten there if needed. Then disconnect Tradevo and email support@tradevo.co with the time and a non-sensitive description. Never email an API key, password, or session token.